There are two types of situations where you’re eligible for compensation:
1. Cancelled by DasherYou will be directed to Live Chat.2. NOT Cancelled by DasherTap ‘Take action’ to submit and provide the necessary details.
How to Request Compensation for a Job?
Please follow the instructions below to request compensation through the app.
Step 1:Select ‘My Jobs’Step 2:Select the job in the ‘History’ tab.Step 3:Request on ‘Claims & Compensations’.
📢If the Job Ref is not found in the app, please reach out to us with the details & screenshot as proof of arrival at hello@dashnow.my
How to View Your Compensation Status?Go to ‘My Jobs’On the ‘History’ tab, find & tap into the Job RefScroll down & tap on ‘Claims & Compensation’
📢The requested compensation will be reviewed within 3 working days. Once approved, it will be paid the following week.
❌ How to Avoid Last-Minute Job Cancellations?
To avoid jobs being cancelled upon arrival at the Job Start Location
📞 Contact the customer to confirm the time & location before starting your journey.
💬 Once confirmed, share your Estimation Time of Arrival (ETA) with the customer through WhatsApp to inform them that you are on your way.
⚠️Terms & Conditions 1. Only one (1) compensation per job. 2. Provide proof of contact with the customer before starting the job. 3. On the way (OTW) to/Arrived at the Job Start Location within 30 mins from Job Start Time. 4. Provide screenshots of GPS as proof that you are OTW; or 5. Provide a selfie with the car/location as proof that you have arrived at the Job Start Location. 6. Any request with no valid proof will be subject to a potential penalty.